General

Frequently Asked Questions


If you have other questions about Special Ed Connection, please e-mail them to specialedconnection@lrp.com.


Question

Answer


I've misplaced my username and password. How can I locate it?



No problem! Contact our Training & Technical Support Hotline toll-free at: 1-800-341-7874, ext 6303 or e-mail us at: specialedconnection@lrp.com Please be prepared to provide your name, organization name and location.



Why am I receiving the error message "An error has occurred during your request. Invalid username or password?"



Your username and password are case sensitive and must be entered in lowercase only. To login, click the Return to Special Ed Connection link.


When trying to login to Special Ed Connection I receive the error message "An error has occurred during your request."



Your web browser must be set to accept all cookies. For more information on cookies, refer to your web browser's online Help.


How much does Special Ed Connection cost?


Pricing is based on your specific access needs. With Special Ed Connection you select one username and one password for your entire district, law firm, state department or organization. Contact Customer Service, toll-free at: 1-800-341-7874 and they'll transfer you to your product representative or e-mail us at: specialedconnection@lrp.com and we'll have a product representative contact you.



Is Special Ed Connection Section 508 compliant?



Yes

What is a SmartStart?


SmartStarts are your guides to fast, effective searches and answers to your toughest questions involving special education and Section 504 issues. They are written by experts in the field and are updated continually by our staff of legal editors. Each SmartStart consists of a brief overview of a topic followed by key points that summarize specific issues - linking to pertinent case decisions, federal policy letters and memoranda, statutes, regulations, related SmartStarts and convenient forms.




How do I bookmark the Special Ed ConnectionHome Page?

When using Internet Explorer:

On the Favorites menu click Add to Favorites. An 'Add

Favorites' dialog box may appear, click OK. The title of the currently displayed page is added as the last item in the Favorites menu.

When using Netscape Navigator:

Click Bookmarks and select Add Bookmark. The title of the currently displayed page will be added as the last item in the Bookmarks menu.



I subscribe to LRP's Special Education Law on CD-ROM. How can I switch to the Web version?



Call Customer Service toll-free at: 1-800-341-7874, ext. 275

or e-mail us at: specialedconnection@lrp.com and let us know you want information regarding switching from CD-ROM to Web.